Find answers to common questions about our products, shipping, returns, and more.
Orders are typically processed within 1–3 business days. After processing, delivery usually takes 6–12 business days. During high-demand periods, some items may require an additional 5–10 days before shipping.
Yes. Once your order ships, we'll email you a tracking number. Please allow up to 72 hours for tracking updates to appear.
Contact support@terracedept.com as soon as possible. We can try to make changes before your order is processed or shipped, but cannot guarantee changes once fulfillment begins.
We accept eligible returns and exchanges worldwide within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags and packaging. Email support@terracedept.com to start a return.
Orders are generally processed on business days. Weekend and holiday orders are usually handled on the next business day.
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